Shipping

US Domestic Shipping

We currently offer free shipping through USPS Ground Advantage™ for all orders within mainland US.

Orders are shipped within 1-2 business days after they are placed. Arrival times depend on your destination.

All orders are shipped from
Seattle, Washington.

For rush orders, bulk-order shipping cost enquiries or if you wish to use an alternative carrier such as FedEx, UPS or DHL - please email us
hello@canyontheorystudio.com and we will get back to you within 24 hours!

Delivery times:

USPS Ground Advantage™: Arrives in 2-5 business days.

Please note these are the carrier’s delivery times and does NOT include the 1-2 business days that it takes our team to package and deliver your order to the carrier.

Please make sure the address is entered correctly, since we are not able to change addresses once the package has been handed to the shipping carrier. We are not responsible for lost orders due to incorrect address (no refunds will be issued). A new order would have to be placed if the order is missing.

Be aware that shipping delays caused by the shipping carrier are out of our control.

Refusal of delivery or wrong address:

In the event that the package is returned back to us, we will contact you through email to correct the issue. The cost of re-shipping a package is the responsibility of the customer. We are not responsible for items lost in transit when making a return.

NOTE: All inquiries need to come from the original customer contact information with the order confirmation email attached. Thank you.

International Shipping

We ship Internationally. Customers are responsible for international shipping costs.

For shipping to Canada, we currently offer a Flat Rate Shipping at $12.99 per order, which is automatically calculated at checkout.

Please note that international packages may incur additional customs cost and taxes charged by the local government and that shipping times vary depending on your country.

Please reach out to us at hello@canyontheorystudio.com for any orders outside of the US & Canada. Thank you.

Returns

Return Policy | Return Cost

We have a 7 day return policy. Please get in touch with us at hello@canyontheorystudio.com within 7 days of you receiving the product to initiate the return process.

We will issue a full refund once we receive the products in the same condition as you received them.

We are also happy to exchange the product for something else if you are not entirely happy with your purchase.

Original shipping costs are not refundable. Customers are responsible for return shipping costs.